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Refund & Return policy

As a small, family-owned business, we take great pride in the quality of our jewellery and want every customer to feel confident in their purchase.

We are not able to offer refunds, but we are happy to provide a 14-day exchange from the date you receive your item.

You can make your exchange in-store or ship your item back to us. We’ll provide a complimentary return shipping label for exchanges. Original shipping costs are non-refundable, and the cost of shipping your replacement item will be your responsibility.

To qualify for an exchange
  • The exchange must be initiated within 14 days of delivery.

  • Items must be unworn, unused, and in their original packaging.

  • Proof of purchase or the original receipt must be included.

To begin an exchange, please contact us through our Contact Us page.

Damages and issues

Please inspect your order upon arrival and contact us within 7 days if your item arrives defective, damaged, or incorrect. We’ll review the issue and make it right promptly.

Exceptions / Non-Exchangeable Items

Certain items are not eligible for return or exchange, including:

  • Earrings and body jewellery

  • Custom or personalized items

  • Items marked as “Clearance,” “Final Sale,” or “As Is”

  • Gift cards

  • Items that have been sized or amended

If you’re unsure about your item’s eligibility, please contact us before sending it back.

Last updated: November 2025